Audio Note VINDICATOR Manual do Utilizador descarregar pdf (Página 23)

Scoring Methods

 Even With Training, Some Variance Occurs

 One Method that Works:

– Decide on passing threshold (E.g., DAQ = 3.4)

– Pick three scorers:

» Customer operations

» Customer technical

» Vendor technical

– Score PASS if majority (2 of 3) score above threshold

 Decide on Definition of Repeats

– Purely subjective?

– Or actually allow for a second call at each tile, but how

many repeats are allowed, 10%, 20%?

– Or, avoid repeat problem by defining pass as DAQ 4.0

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Audio Note VINDICATOR Manual do Utilizador Página 23